Support Please select a category to help us find the right solution for you. Your name Your email SubjectDescribe your request in a few words When did you purchase Aeon Timeline What device(s) did you experience the issue on? Mac computer Windows computer iPad iPhone Other What devices do you use Aeon Timeline on? Mac computer Windows computer iPad iPhone Other Did you purchase from our app or website? Select an option I purchased from this website From the Mac application downloaded from this website From the Windows application downloaded from this website From the Mac application downloaded from the App Store From the iPhone app From the iPad app I received Aeon Timeline as a gift From a promotion through another website I don’t own Aeon Timeline Other Which website was the promotion from? Please specify where you purchased from What email address did you use when you purchased? If you are logged into the app, what is the email address shown under My Account?On Mac and Windows, go to Aeon Timeline > My Account.On iPad and iPhone, go to the file browser and then My Account. What is the incorrect email address you used? What is the correct email address that you wanted to use? What device are you trying to install Aeon Timeline on? Select an option Mac computer Windows computer iPad iPhone Other Have you purchased Aeon Timeline? Yes No Your account ID, if known Please let us know your computer details: • Your operating system and version • Your operating system’s language • App version • Application shell version You can copy this information from the app in the About Aeon Timeline window Describe the issue What are the steps to reproduce the issue?Please also include a screenshot or video showing the issue below When did you purchase version 2? Did you purchase from our app or website? Select an option I purchased from AeonTimeline.com From the Mac application downloaded from AeonTimeline.com From the Windows application downloaded from AeonTimeline.com From the Mac App Store From the iOS App Store From a promotion through another website I don’t own Aeon Timeline Other Which website was the promotion from? Please specify where you purchased from Your version 2 license code, if known What device(s) do you use Aeon Timeline version 2 on? Mac computer Windows computer iPad iPhone Other What is your industry? Your organization Your organization's website, if any How many accounts do you need? Your website Event date Expected number of attendees Did you purchase from our app or this website? App Website What date did you try to purchase? Were you trying to include auto-renewals with your purchase? Yes No Name used for purchase Email address used for purchase What payment method did you use?If credit card, include the last 4 digits of your cardIf PayPal, include your transaction ID Email address used in the app Do you have pending or confirmed charge? What are you aiming to accomplish with Aeon Timeline? Any other comments? How can we help? What is your suggestion? Your message Upload a screenshot, video, or timeline (optional, 3 files up to 10mb) Send Thanks! Your message was sent successfully.Send another message Your message could not be sent.